About Our Finance

We offer our customers the ability to apply for simple finance facilities to fund a purchase from us. Once you are accepted by V12 Retail Finance, you will be asked to eSign the credit agreement. Upon receipt of your purchase, V12 will activate your agreement, and your monthly repayments will commence for the agreed term.

In short, retail finance gives you the flexibility to buy what you really want now, not just what you can afford today, by spreading the cost of your purchase over a repayment period that suits your budget.

Options Available

• 6 months Interest-Free Credit
• 9 months Interest-Free Credit
• 10 months Interest-Free Credit
• 12 months Interest-Free Credit

Note: A minimum deposit of 10% is required on our Interest-Free products.

Product Information

Interest-Free Credit

This is an interest-free loan with no arrangement fees. You repay the loan amount through equal monthly payments spread over the chosen repayment period.

Minimum loan: £300.00 applies.

Eligibility Criteria

• Be at least 18 years of age.
• Have been a UK resident for 3 years or more.
• Be able to make repayments by direct debit.
• Be in regular employment* (minimum of 16 hours per week), including self-employment, or in permanent residence with your spouse/partner who is in regular employment.

*If you are retired and receive a pension or are registered disabled and unable to work, V12 Retail Finance may ask for proof of sufficient income.

*Credit is subject to age and status. You must agree to the lender’s Terms & Conditions and electronically sign the Credit Agreement document before we can release the goods to you.

Information Required

During the loan application process, you will be asked for:

• Personal information such as name, 3-year address history, date of birth, email, and telephone contact details.
• Employment/income information.
• A credit or debit card registered to you at the address on the credit application (for the lender to carry out an electronic identity check).

Processing Times

Most applications are processed within 10-20 seconds. In some cases, the lender may return the decision as ‘referred’. You will then receive an email with further instructions once the underwriters have made a decision.

For in-store applications, you can usually wait in the shop while the underwriters review your application.

Underwriting Hours:

• Monday to Friday: 8 am to 8 pm (excluding Bank Holidays)
• Saturday: 9 am to 6 pm
• Sunday: 10 am to 5 pm

If your application is referred outside these hours, the decision may take until the next working day.

Delivery

For finance orders made online or via mail order, we can only deliver the goods to the address on your credit agreement (your home address). Goods cannot be shipped to another address or collected in person.

Returns & Cancellation Procedure

If you wish to return the order, please refer to our returns policy. If we accept your return, we will contact the lender to cancel the credit agreement.

Note: We may not be able to cancel the finance if the return falls outside our returns period.

Declined Credit Applications

If the lender declines your application, you will be informed of the decision. The lender is unable to share the reason for the decline with us. Common reasons for declined applications include:

• Not meeting the eligibility criteria (see above).
• Adverse credit reference agency information.
• Low credit score.
• Being considered overcommitted.
• Existing account performance with other lenders.

The lender will provide the contact details for the credit reference agency used and information on how to appeal the decision. Please note that the lender cannot discuss this over the telephone due to Data Protection rules.

Important: Each lender applies its own credit score to applicants. Acceptance for credit elsewhere does not guarantee a successful appeal.

About the Lender

Leisure Promotions (Newbury) LTD acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. 

V12 Retail Finance Limited act as a credit broker, not a lender, and introduces you to Secure Trust Bank PLC, its parent company. If your application is successful, V12 Retail Finance Limited will receive a commission, the amount will vary depending on the amount of credit taken out. V12 Retail Finance Limited. Registered in England and Wales 4585692. Authorised and regulated by the Financial Conduct Authority for regulated credit products. Registration number: 679653. Not all products or services offered by V12 Retail Finance Limited are regulated and therefore do not offer the protections of the regulatory system. The product referred to in this financial promotion is not regulated.

Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. Registered Office: Yorke House, Arleston Way, Solihull, B90 4LH.

Leisure Promotions (Newbury) LTD is registered in England and Wales (04865165).
Registered Office: 2 Old Bath Road, Newbury, Berkshire, RG14 1QL.